Frequently asked questions
Information
Find answers to commonly asked questions about our handmade traditional Māori healing products. We're here to provide clarity and support your journey with Rongoā Māori.
What is this product used for? (e.g. “What does kawakawa balm help with?”)
Our products are used for a variety of healing purposes, depending on the specific ingredients and formulation. For example, Kawakawa balm is often used for soothing skin irritations, eczema, and minor wounds. Please refer to the product description for specific uses.
Is it safe for babies, tamariki or sensitive skin?
Many of our products are safe for babies, tamariki and those with sensitive skin, but it's essential to check the ingredient list for any potential allergens or irritants. We recommend doing a patch test before full application. If any irritation occurs, discontinue use.
How long does it last (shelf life)?
Our products, being 100% natural, are best used within 6–12 months for optimal freshness and effectiveness. Store them in a cool, dry place away from direct sunlight to prolong their shelf life.
What does ‘Rongoā Māori’ mean?
‘Rongoā Māori’ refers to traditional Māori healing practices, using native plants and holistic approaches to promote well-being. It's a cultural taonga (treasure) passed down through generations, emphasizing the connection between physical, emotional, and spiritual health.
How do I use it properly? (e.g. “Do I apply this daily?” “Can I use it on my face?”)
Usage instructions vary depending on the product. For balms and oils, apply a small amount to clean, dry skin. For soaps, lather and rinse thoroughly. Refer to the product label or our website for detailed instructions. Many products are suitable for daily use and can be used on the face unless otherwise specified.
What ingredients are in this?
We are committed to transparency. All ingredients are listed on the product packaging and on our website. We primarily use native plants such as kawakawa, harvested sustainably and respectfully, along with other natural ingredients.
Can I use it while pregnant or breastfeeding?
While our products are made with natural ingredients, we recommend consulting with your healthcare provider before use if you are pregnant or breastfeeding. They can provide personalised advice based on your specific health needs.
Do you ship nationwide or overseas?
Yes, we ship our products both nationwide within New Zealand and internationally. Shipping costs and delivery times vary depending on the destination. Please refer to our Shipping & Returns policy for more details.
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